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Excerpt from How to Select and Implement the Right Computer Solution for Your Practice

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INTRODUCTION

Whether you are investing in a practice management system, electronic medical records system or both, your system choice affects your entire practice. That is why doing your homework to insure a proper fit with your needs is critical. Your practice may spend tens or even hundreds of thousands of dollars on computer hardware, software, training, support and upgrades, so making sure those dollars are well-spent is imperative.

The correct choice will make your practice run smoothly. It will help keep your accounts receivable low and collections high. It will help your staff to schedule more efficiently. It will help make your charting and subsequent referral letters go more quickly. It can also make chart reviews more efficient.

An incorrect choice can be disastrous. It can cost tens of thousands of dollars in lost productivity, lost revenue and even lost charts.

From the time you decide to look for a new system to the time the system is fully implemented, six months to a year can pass. The process can be so lengthy because it encompasses so much to do it properly. The process includes researching your practice’s needs, consulting with staff members, preparing lists of wanted features, seeking out available systems, seeing demonstrations, doing site visits, installing the hardware and software, converting data from your present system if there is one, training the staff, going live and using the system productively. (The meaning we give to being “live” on the system is to be using the system for its intended purposes in your daily work.) This book will guide you through the steps that will lead to a successful computer implementation.

This book does not recommend any particular computer system. No one system fits the needs of all practices. Systems change. They come and go. Systems mentioned and screens displayed are for illustration purposes only and do not constitute a recommendation of any system. By following the steps outlined in this book, you can find and determine which systems are best for your practice.

This book will address both electronic medical records systems and practice management systems. Electronic medical records (EMR) systems are also referred to as computerized patient records (CPR). I will refer to them as electronic medical records or EMR in this book. They store and organize patient medical charts. They should allow you to enter data as quickly as you can write on a paper chart. You should notice time savings when you generate referral letters, when you supply records to an auditor, when you don’t have to search for a lost paper chart, and when you connect from home or a satellite office to view a patient’s chart.

Practice management systems help your staff to perform the clerical, financial, and administrative duties of a medical office. Typical functions offered are appointment scheduling, recalls, patient registration, billing, electronic claims and reporting. Some systems include inventory, accounts payable, payroll, time clock and general ledger.

Most sections of this book will apply to both systems, but where appropriate, I will point out features specific to practice management systems and features specific to EMR systems.

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